How can we help?
Answers to the questions HR teams and employees ask most.
Getting started
How do I create a company workspace?
Go to Get started, enter your company name, choose a company code, and verify your work email with the 6-digit code we send. Your workspace is ready immediately and a short setup guide opens.
What is the company code?
A short name for your company, such as "yourcompany". It becomes your portal address (work.ganpura.in/c/yourcompany) and employees type it once in the mobile app to find your company.
How do I add my logo and colours?
In the HR Workspace open Company Profile & Branding. Upload your logo and pick your main and accent colours. The portal, app, emails and documents update right away.
How do I add employees?
Add them one at a time from Employees, or import a whole list from Excel using Import Employees. Each employee receives their sign in details by email.
Attendance
How does office-zone attendance work?
Set your office location and an allowed radius in settings. When an employee punches in, their location is checked; punch ins outside the zone are blocked or flagged depending on your setting.
How are late marks calculated?
Late marks use your office start time and grace period. Anyone punching in after the grace period is marked late, and HR can see it on the dashboard and in reports.
Can HR correct a missed punch?
Yes. HR can add or edit attendance manually; every change is recorded.
Leave
How do I set leave types and balances?
In settings, choose your leave types and yearly quotas. Balances are tracked automatically as leave is approved.
Who approves leave?
HR managers and team leads with permission to manage leave. They get a notification for every new request.
Payroll & documents
How do I set up salary components?
Open Salary Structure and add earnings and deductions. Each can be a fixed amount, a percentage or a formula such as 40% of CTC.
How do I issue an offer or relieving letter?
Open Issue Documents, choose the letter type and the employee, check the preview and issue it. You can email it to the employee at the same time.
Can I change the wording of a letter?
Yes. Open Document Templates, pick a template and edit it. Use the variables list to insert details such as the employee's name or joining date.
Why is there a "Powered by GanpuraWork" line on PDFs?
Every document carries a small footer and a QR code so that anyone can verify it is genuine. Everything else on the document is yours to design.
Mobile app
How do employees start using the app?
They install the GanpuraWork app, enter your company code, then sign in with the email and password HR gave them. The app then shows your company's branding.
Notifications are not arriving on the phone
Check that notifications are allowed for the GanpuraWork app in the phone's settings, and that the employee is signed in. Signing out and in again registers the device again.
Account & security
An employee forgot their password
They can use "Forgot password" on the sign in page to get a reset code by email. HR can also set a new password from the employee's profile.
How do I give someone HR manager access?
Open Roles & Permissions, change the person's role to HR manager or team lead, and adjust what each role can do.
How do I contact support?
Open Help & support in the HR Workspace and raise a ticket. You will see our replies in the same place.